Effective Date: December 3, 2025
Neige (“we,” “our,” or “us”) is committed to protecting your personal information and ensuring a transparent, secure, and respectful data processing environment. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website neige.co (the “Site”).
By using our Site, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
- Information You Provide Directly
- Name
- Email address
- Phone number
- Information submitted through contact forms, inquiries, or newsletter sign-ups
- Information Collected Automatically
- Through cookies, analytics, and similar technologies:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed and browsing patterns
- Referring URLs
- General location based on IP
- Categories of Data We May Derive
- User preferences and interests
- General usage trends
We do not intentionally collect sensitive personal information unless required for a specific purpose that you explicitly consent to.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our Site
- Respond to your inquiries or customer support requests
- Send newsletters or marketing communications (only with your consent where required)
- Personalize your experience and content
- Understand how visitors use our Site
- Maintain security and prevent fraudulent activity
- Comply with applicable legal obligations
We will only process your information when we have a valid legal basis, such as your consent, a legitimate business interest, or a contractual or legal requirement.
3. Sharing and Disclosure of Information
We do not sell personal information. We may share information with:
Service Providers
Trusted third-party vendors who assist with:
- Website hosting
- Email delivery and communications
- Analytics and performance tracking
- Security and infrastructure management
These providers are authorized to process information only as needed to perform their services.
Legal or Safety Requirements
We may disclose information if required:
- To comply with laws or legal processes
- To protect the rights, safety, or property of our users or our organization
International Transfers
Your information may be processed in countries other than the one in which it was collected. Whenever we transfer data internationally, we implement appropriate safeguards to ensure an adequate level of protection.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Enable core website functionality
- Analyze website traffic
- Personalize your experience
- Improve performance
Where required by law, we request your consent for non-essential cookies. You may adjust your cookie settings through your browser or our cookie preference tools.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Policy
- Meet legal or contractual requirements
- Resolve disputes or maintain business records
Retention periods vary depending on the nature of the data.
6. Your Privacy Rights
You may have the ability to:
- Access the personal information we hold about you
- Request correction or deletion
- Request information about how your data is processed or shared
- Object to or limit certain types of processing
- Withdraw consent where processing is based on consent
We will respond to all valid requests within a reasonable timeframe. To exercise your rights, contact us at info@neige.co.
7. Children’s Privacy
- Our Site is not directed to individuals under 18.
- We do not knowingly collect personal information from minors.
- If we become aware that information has been collected from a child, we will take steps to delete it promptly.
8. Security Measures
We use reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is fully secure, and we cannot guarantee absolute protection.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, you can reach us at:
